Returns & Exchanges

At Hours, we want you to love every piece you wear, which is why we offer a seamless 30-day return window for all unworn items in their original condition. Whether the fit isn't right or you've changed your mind, our team is here to ensure your shopping experience remains effortless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging with all tags attached to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing